Where billing preferences live

All your billing preferences live in one place: the Account Details page. Sign in at webops.host/clientarea.php, then click the avatar in the top-right and choose Account Details (or visit clientarea.php?action=details directly).

From this single page you control your default payment method, who receives billing emails, your billing address, and which categories of email you want to receive at all.

The Account Details page is the central place to manage every billing preference on your account. Click Save Changes at the bottom whenever you update anything.

Default Payment Method

The Payment Method dropdown on Account Details is the gateway we will use for any recurring charges and for any new invoices that pre-fill a payment option. Three points worth knowing:

• "Use Default (Set Per Order)" means the invoice keeps whichever method was chosen at the time of order. Most clients leave this alone.
• Picking a specific gateway here (Stripe, Bank Transfer, etc.) overrides per-order picks and forces every new invoice to default to that gateway.
• Changing this preference does not change the gateway on existing unpaid invoices. Each unpaid invoice keeps the method that was active when it was generated.

To manage the actual cards or accounts stored against your client portal, including adding a new card, removing an old one, or rotating an expired card, open the Billing menu in the top nav and choose Payment Methods. That page handles the secure tokenization on our payment gateway's side. We never see or store the card number directly.

Who gets billing emails (Default Billing Contact)

By default, every billing email goes to the email address on the main account. If your billing department lives at a different email, or if you want a copy to go to your bookkeeper, you have two options.

Option 1: a sub-contact dedicated to billing

Create a contact with billing-only permissions. From Account Details, click Contacts in the left sidebar, choose Add New Contact, fill in the contact's name and email, and tick the Invoice Emails checkbox in their Email Preferences. Save.

Each contact has its own email preferences. A contact set up purely as a billing recipient gets only invoice and payment-reminder emails, not support correspondence or marketing.

Once the contact exists, return to Account Details and pick them from the Default Billing Contact dropdown. From that point on, invoice notifications and payment reminders go to the contact instead of the main account holder.

Option 2: just CC the bookkeeper

If you do not need a separate login or contact record and just want the bookkeeper CC'd on invoice emails, set up an email forwarding rule in your own inbox. Filter on the sender (billing@webops.host) and forward matching messages. This keeps your contact list lean.

Email Preferences

The Email Preferences section lets you opt in or out of six categories of email:

• General Emails: All account-related emails (security notices, account updates).
• Invoice Emails: New invoices, payment reminders, overdue notices.
• Support Emails: A CC of all support-ticket activity (useful if multiple people on your team handle tickets).
• Product Emails: Welcome emails, suspension notices, lifecycle notifications for individual services.
• Domain Emails: Registration, transfer, and renewal confirmations.
• Affiliate Emails: Commission notifications (only relevant if you are an affiliate).

We recommend keeping Invoice and Domain emails enabled at all times. These are the messages that warn you about a card about to expire, a domain about to lapse, or a payment that just failed. Missing those is the most common reason clients reach out to us about an unexpected suspension.

Billing Address

Your billing address is the address printed at the top of every invoice. The fields in the Address column on Account Details (Address 1, Address 2, City, State, Zip Code, Country) are what we use. Update them whenever your business moves and click Save Changes. Invoices generated after that point pick up the new address automatically.

Existing invoices keep the address they were generated with. If you need a corrected copy of a historical invoice for tax purposes, send a billing ticket and we will reissue it.

Frequently asked questions

How do I update my saved credit card?

Open Billing > Payment Methods from the top nav. Add the new card, then mark it as the default. You can leave the old card in place until you confirm a charge has gone through cleanly on the new one, then delete it.

Why am I getting duplicate billing emails?

Almost always because both the main account email and a sub-contact have Invoice Emails enabled. Open Account Details > Contacts, find the contact you don't want to receive billing emails, and uncheck Invoice Emails on their record.

Can I switch from credit card to bank transfer?

Yes. Change the Payment Method dropdown on Account Details to Bank Transfer. New invoices will issue with bank-transfer instructions. Note that bank transfers have to be initiated manually each billing cycle, so there is no auto-pay safety net.

What happens if my card on file expires?

The first failed charge triggers an automatic email asking you to update the card. We retry every few days for two weeks before the service moves to suspended. If you update the card during that window, the next retry succeeds and nothing is interrupted.

Need help with your billing setup?

Most billing preference changes take less than a minute, but if you would like us to walk through your account with you, set up a billing-only contact, configure auto-pay, or update a card across multiple services, email support [at] webops [dot] host or submit a billing ticket. We are available 9am-5pm, 7 days a week, and 24/7 for emergencies.