Where to find your invoices
Every invoice we have ever issued you lives in your client portal. Sign in at webops.host/clientarea.php, then open the Billing menu and choose My Invoices. The shortcut URL is clientarea.php?action=invoices if you ever want to bookmark it.
You will land on a single page that lists every invoice on your account, with a sidebar on the left for filtering by status and a quick "Pay All" button if you have outstanding balances.
Your invoice history at a glance. The sidebar shows how many invoices fall into each status, and the table is sortable by clicking any column header.
Reading the invoice list
The table has five columns:
- Invoice #: the unique ID we use to reference your invoice in support tickets and accounting.
- Invoice Date: the day the invoice was generated. Recurring services bill 14 days before the renewal date by default.
- Due Date: the day payment is expected. For most invoices this is the same as the invoice date because cards are charged automatically.
- Total: the full amount in your account currency.
- Status: the current state of the invoice (we cover each status below).
Click any row to open that invoice's detail page.
Inside an individual invoice
Opening an invoice gives you the full record: who it was billed to, what it covers, how it was paid, and any adjustments along the way. Here is what a paid invoice looks like:
A paid invoice. Notice the green PAID badge, the line items broken out by service, and the Ledger at the bottom recording the actual payment transaction.
Top section: who and what
The header tells you which company invoiced you (us), which company we invoiced (you), the invoice date, and the payment method on file at the time. If your address ever changes, update it from your Account Details page so future invoices reflect the new address.
Invoice Items
Each line is a discrete service or product, with the period it covers shown in parentheses. A typical hosting invoice might show a domain renewal, a hosting plan, and an SSL certificate as three separate lines.
Ledger
The Ledger at the bottom is the audit trail. Every payment, refund, or credit applied to this invoice is recorded here with its date, gateway, transaction ID, and amount. If a balance is left after all transactions, it shows up in the Balance row.
Working with an unpaid invoice
An unpaid invoice gives you action buttons instead of a payment record:
An unpaid invoice. The red UNPAID badge sits next to the due date, the payment method dropdown lets you pick a gateway, and any adjustments (like the Debit Note shown here) appear in the Ledger.
To pay an invoice, choose your payment method from the dropdown and the appropriate Pay button will appear. Online card processors complete the charge instantly. Bank transfer leaves the invoice unpaid until our team confirms receipt of funds.
What each status means
| Status | What it means |
|---|---|
| Paid | The invoice is fully settled. The Ledger will show one or more transactions that add up to the invoice total. |
| Unpaid | The invoice was generated but not yet paid. If the due date has passed, the system marks it overdue and may attempt automatic retries on the card on file. |
| Cancelled | The invoice was voided before payment. This usually happens when a service is cancelled before its renewal date. |
| Refunded | A payment was made and then returned. The Ledger will show both the original payment and the refund. |
| Collections | The invoice is significantly overdue and has been escalated. Reach out to our billing team if you see this status. |
Printing and downloading
Every invoice detail page has two buttons in the bottom-right: Print and Download.
- Print opens your browser's print dialog with the invoice formatted cleanly for paper or PDF.
- Download generates a PDF file you can save for accounting records or forward to your bookkeeper.
Both produce the same content. If you only need a clean PDF for your accountant, Download is the faster option.
Frequently asked questions
Can I download all my invoices at once?
Not from the client portal directly. If you need a year's worth of invoices for tax or audit purposes, send a quick note to our billing team and we will ship a zipped bundle of PDFs to the email on your account.
Why does my invoice show "Unpaid" when I already paid?
Two common reasons. First, bank transfers take 1-3 business days to clear and we mark the invoice paid only after the funds land in our account. Second, if a card payment was attempted but failed (expired card, declined transaction, address mismatch), the invoice stays Unpaid until a successful retry. The transaction history on the invoice will show the failed attempt with the gateway's response code.
Can I see invoices for a specific service?
Yes. Open the service from Services > My Services and scroll to the Billing section, where you will see every invoice line item that touched that specific service, plus links to the parent invoices.
What if I think an invoice is wrong?
Open a billing ticket from our support page and reference the invoice number. Our billing team responds within one business day and we will not pursue payment on an invoice that is under active dispute.
Need help understanding a charge?
Our billing team is happy to walk through any invoice with you, explain what each line item covers, or help reconcile against your accounting records. Email support [at] webops [dot] host or submit a billing ticket. We are available 9am-5pm, 7 days a week, and 24/7 for emergencies.
