Where to find your invoices
Every invoice we have ever issued you lives in your client portal at Billing > My Invoices. You will land on a single page that lists every invoice on your account, with a sidebar for filtering by status.
The invoice list is your audit trail. Sort by clicking any column header, filter by status using the sidebar, or click any row to open the full invoice.
For a deeper walkthrough of finding and managing your invoice history, see How to View & Manage Your Invoice History.
What an invoice contains
Click any invoice in the list to open the full record. Here is a paid invoice broken out section by section:
Top: invoice number, status, dates, addresses, payment method. Middle: line items. Bottom: the Ledger with payment transactions.
Header: who, when, and how
The top of every invoice tells you the basics:
- Invoice number: a unique ID that we use to reference the invoice in support tickets and accounting. Quote it if you contact us about the invoice.
- Status: PAID, UNPAID, OVERDUE, CANCELLED, or REFUNDED. Each is explained below.
- Invoice Date: when the invoice was generated. Recurring services bill 14 days before the renewal date by default.
- Due Date: when payment is expected. Past this date the invoice moves to Overdue.
- Invoiced To: your company and billing address (kept current from your Account Details page).
- Pay To: our company address. The address printed here is the one your accountant will use for record-keeping.
- Payment Method: the gateway selected for this invoice (Stripe credit card, Bank Transfer, etc).
Invoice Items: what you are paying for
Each line is a separate service or product. A typical hosting invoice might have:
- A hosting plan line ("WordPress Hosting - Pro") with the period it covers.
- A domain renewal line if a domain bills the same cycle.
- An SSL certificate line if you have a wildcard or extended-validation certificate.
- Add-on services like Content Operations or extra mailboxes.
Each line shows the description, the quantity (almost always 1 for hosting), and the line amount. The Sub Total and Total at the bottom roll up the entire invoice.
Ledger: payment transactions
The Ledger at the bottom is the audit trail. Every payment, refund, credit, or adjustment applied to this invoice appears here:
- Date: when the transaction was processed.
- Type: gateway and transaction type (e.g. "stripe Payment", "Invoice Adjustment").
- Reference: the gateway's transaction ID. Save this if you ever need to trace a charge with your card issuer or bank.
- Amount: the amount of the transaction. Refunds and adjustments show as negative.
- Balance: what is left after all transactions are applied. $0.00 means the invoice is fully settled.
If the Ledger says "No Related Transactions Found," the invoice has not been paid yet.
Working with an unpaid invoice
An unpaid invoice swaps the Ledger payment record for a payment-method dropdown:
An unpaid invoice. Pick a gateway from the Payment Method dropdown, the appropriate Pay button appears.
Online gateways (Stripe credit card, etc.) charge instantly and the invoice moves to Paid as soon as the gateway confirms. Bank transfer leaves the invoice unpaid until our team confirms the wire has cleared, usually 1-3 business days.
What each status means
| Status | What it means |
|---|---|
| Paid | The invoice is fully settled. The Ledger shows transactions adding up to the invoice total. |
| Unpaid | The invoice was generated but has not been paid. If you have a card on file, automatic retries kick in once the due date passes. |
| Overdue | The due date has passed and the invoice is still not settled. We continue retrying any card on file and send escalating reminder emails. |
| Cancelled | The invoice was voided before payment. Usually because the underlying service was cancelled before its renewal date. |
| Refunded | A payment was made and then returned. Both the original payment and the refund appear in the Ledger. |
| Collections | The invoice is significantly overdue and has been escalated. Reach out to our billing team if you see this. |
Common billing terms
- Pro-ration: a partial-period charge when a service is started or upgraded mid-billing-cycle. The line item description includes the exact dates covered.
- Service Period: the date range the invoice line covers (shown in parentheses next to each line item).
- Credit Balance: an amount we hold in your favor from overpayments or service credits, automatically applied to the next invoice.
- Renewal: an automatic invoice generated 14 days before a service is due to renew, so you have time to update payment info if needed.
Printing and downloading
Every invoice has Print and Download buttons in the bottom-right of the detail page. Print opens your browser's print dialog. Download generates a PDF you can save or forward to your accountant.
Frequently asked questions
I see a line I do not recognize. What is it?
Open a billing ticket and quote the invoice number plus the line description. Our billing team identifies the source within one business day. If the charge was issued in error, we void the invoice and reissue a corrected one.
Why are taxes not on my invoice?
WebOps Hosting is currently not required to collect sales tax in most jurisdictions. If your account is in a tax-collecting region, you will see a Tax line in the totals section.
Can I pay multiple invoices at once?
Yes. Open Billing > Mass Payment from the top nav. The portal aggregates all unpaid invoices into a single payment using whichever gateway you pick.
The invoice shows the wrong company name.
Update your company name on the Account Details page. Future invoices use the new name. If you need a historical invoice corrected, open a billing ticket and we will reissue it.
Need a hand reading an invoice?
Email support [at] webops [dot] host or submit a billing ticket. Our billing team is happy to walk through any invoice line by line. We are available 9am-5pm, 7 days a week, and 24/7 for emergencies.
